VETERANS SUPPORT SERVICES MANAGER
JOB DETAILS & OVERVIEW
- Wage: $50,502.40 / year (Exempt)
- Location: Rocky Boy, Browning, or Ft. Belknap, Montana
- Veterans Preference
- American Indian Preference
- Close Date: Open until filled with first review of applicants on March 29, 2024
JOB OVERVIEW
Under the GPVSC Executive Director's direction, the Veterans Support Services Manager oversees the Veterans Support Services (VSS) program, ensuring its alignment with the mission of the GPVSC and adherence to relevant laws and regulations. This position involves supervising staff, managing case management services, and representing the VSS program in the community. The position may be located in Box Elder, Ft. Belknap or Browning and may be a hybrid combination of in-person and virtual, remote work. Job duties include but are not limited to:- Supervise staff, establish schedules, and review timesheets.
- Provide program leadership, staff training, and performance evaluations.
- Ensure accurate documentation of program activities and client interactions.
- Conduct programmatic and administrative case reviews for quality assurance.
- Establish outcome monitoring systems for continuous improvement.
- Collaborate with GPVSC administration to develop program policies and goals.
- Advocate for Veterans’ access to VA programs and services.
- Conduct home visits and organize educational workshops for Veterans and families.
KNOWLEDGE, SKILLS, & ABILITIES
- Ability to direct remote staff.
- Maintain professionalism in challenging situations with empathetic listening skills.
- Establish and maintain effective relationships with Veterans and community partners.
- Adhere to required administrative policies and procedures.
- Proficiency in coordinating services and providing technical assistance.
- Familiarity with VA processes and local resources related to job services.
MINIMUM QUALIFICATIONS
- Bachelor’s degree in social work, psychology, or related field (master’s in social work preferred); or
- Five years of experience in social services case management or other directly related area, or
- Must hold a Montana driver's license with no restriction or obtain one within 60-90 days.
PHYSICAL DEMANDS & WORKING CONDITIONS
- Must be able to work on a computer for up to 8 hours per day.
- Frequent interactions with clients, community members and GPVSC staff.
- Day travel required to reach Veterans.
ADDITIONAL INFORMATION
- Benefits include SEP retirement plan, paid time off and holidays, dental, vision, accident, short-term and long-term disability, and life insurance. Health insurance is not provided.
- Successful applicants are subject to drug testing, and criminal history checks.
Great Plains Veterans Services Center is an Equal Opportunity Employer.
